START A CAREER AT CLIFFS TODAY

Enthusiastic, hard working operators with driving experience are welcome at Cliffs . We want to hear from you if you have a positive attitude and enjoy working with the public. Cliffs provides a friendly, comfortable work environment, superior training programs and opportunities to gain experience that allow employees to achieve career satisfaction. Our competitive wage & benefit package also contributes to our significant employee retention, with some members of over 30 years tenure! Specialized training is provided for new drivers, and all qualified drivers will be subject to a drug test for safety and insurance proposes.

Dispatcher

You must have exceptional dispatching experience in either Towing & Transport!

You have strong communication and English skills and have the ability to work under pressure along with a knack for problem-solving while dealing with information from multiple sources. You are customer service oriented, well mannered, professional, detail oriented with advanced technical skills. Join our team now!

The dispatcher will be responsible to coordinate the activities of our drivers, maintain communication with drivers and customers, and ensure all the necessary details are communicated to both parties in a timely and effective manner.

Key Responsibilities and Duties

• Answer all lines and assist customers, drivers and other divisions.
• Schedule assignments and coordinate activities of multiple drivers and equipment.
• Monitor drivers check in’s/check out’s during shifts.
• Accurately records and documents information from customers and/or drivers.
• Process payments received (handling cash, Point of Sale machines).
• Sorting and filing of documents, entering information into various systems.
• Communicate effectively and professionally via email, telephone, and two way devices.
• Perform any other general duties as assigned.

Required Skills

• Previous Towing and Transportation dispatching is a MUST.
• Advanced skill level with software applications.
• Ability to read instructions, follow written policies and procedures and take direction.
• Excellent customer service and communication skills with strong English skills.
• Ability to maintain concentration and mental alertness in a variety of situations.
• Ability to work in a fast paced environment while maintaining great attention to details.
• Knowledge of street and road systems in Edmonton and surrounding area.

Qualifications

• 2-4 years of previous experience in a shop environment
• Knowledge of Mitchell, ProDemand, and Bolt-On Technologies
• High School Graduate

WE ARE A 24/7 365 DAY A YEAR OPERATION. CANDIDATES MUST BE FLEXIBLE IN TERMS OF AVAILABILITY (DAYS, EVENINGS, WEEKENDS).

Apply to hr@cliffstowing.ca

Shop Administrator

Looking for an exciting challenge? We are eager to hire a Shop Administrator in this hybrid opportunity working for two of our brands under tappCONNECT; Cliffs Towing and J&P Auto!

The Shop Administrator for Cliffs Towing and J&P Auto is responsible for managing the efficient flow of parts inventory and ensuring accurate documentation. This role involves coordinating with suppliers, collaborating with internal teams, and maintaining a well organized and up-to-date parts desk. Being a Hybrid role there is a requirement to support J&P in various coverage for the team members. This would include the Service Writer Role and Parts Desk when required.

J&P Duties

• Coordinate with service department on the jobs the Service Writer assigned to them.
• Assist with various other J&P tasks as assigned by the Shop Manager or required by the team.
• Close all Cliff’s Tow Bills to J&P chargebacks.
• Responsible for opening and closing Body Shop work orders and work with service department.
• Responsible for receiving parts order paperwork, entering parts into system, and attaching parts to the work order.
• Complete credit and invoice posting.
• Support in closing open po’s or work orders as requested; closing po’s affects accuracy of inventory and expense reporting. Closing work orders affects Revenue Reporting.
• Support in documentation for process and procedures, creating JHA’s and maintaining FLHA’s.
• Responsible for supporting the filing for vehicle service to ensure we are COR compliant.
• Vacation support for various roles within the shop.
• And other duties as assigned.

Cliffs Towing Duties

• Monitor and maintain accurate inventory levels.
• Responsible for receiving parts order paperwork, entering parts into system, and attaching parts to the work order.
• Closing work orders affects accuracy of inventory snapshot at month end close.
• Update records promptly to reflect changes inventory.
• Utilize inventory management systems to track stock in inventory or supplies, category, GL account, Location.
• Maintain a comprehensive database of parts, including part numbers, descriptions, and suppliers.
• Assist in regular physical counts of inventory to verify accuracy.
• Identify and investigate any discrepancies and implement corrective measures.
• Set min/max within the system for higher use items.
• Receive and process customer orders efficiently.
• Verify part numbers and specifications for accuracy.
• Coordinate with suppliers to ensure on-time deliveries.
• Cycle count in various areas with high turnover.
• Inspect incoming parts for quality and accuracy.
• Monitor and address where inventory is oversold or has a negative quantity.
• Implement measures to prevent such occurrences and collaborate with relevant teams to rectify discrepancies.
• Address any quality issues with suppliers and ensure compliance.
• Daily close process for all open POs to review and record with accuracy.
• Month end hard close for all PO’s. If the inventory/supplies have been received physically in the shop must be received in Mitchell for an accurate inventory snapshot at month end close
• Handle and resolve issues related to incorrect shipments, damaged goods, or other parts-related concerns.
• Maintain accurate and organized documentation of all parts-related transactions.
• Responsible for supporting the filing for vehicle service to ensure we are COR/Carrier profile complaints.
• Generate reports as needed for management and auditing purposes.
• And other duties as assigned.

Required Skills & Competencies

• Build and maintain positive relationships with suppliers/sublet service providers.
• Attention to detail with the ability to analyze and understand complex related documents and activities.
• Implement corrective actions to prevent recurring problems.
• Excellent organizational skills and the ability to manage multiple tasks and meet tight deadlines.
• A team player who is focused on providing exceptional service and a customer focused attitude with the ability to take direction, work independently and work well with others.
• Must be able to prioritize and multitask, including being able to remain flexible in continually changing and fast paced situations.
• Ability to work with time constraints in a complex environment.

Qualifications

• 2-4 years of previous experience in a shop environment
• Knowledge of Mitchell, ProDemand, and Bolt-On Technologies
• High School Graduate

About Us

Under tappCONNECT Inc. we have five established divisions Greater Edmonton Taxi Service, Cliffs, Prestige Limousine, J&P Auto, and Prestige Transportation., We provide a supportive and progressive work environment for our employees that will not only challenge, but encourage new ideas and common-sense solutions. We focus on collaborative efforts and always take the time to see the funny side of life! We offer a competitive compensation package and are strong believers in work/life balance.

We thank you for your application, however, only qualified candidates will be considered.

Apply to hr@cliffstowing.ca

Deck Truck Operator

We are looking to recruit additional Flat Deck Drivers for our team in Edmonton. We need people who are enthusiastic, hard working and looking for a challenge in the towing and transportation industry.

Job Type: Commission

Transport Driver

We are looking to recruit Tractor Trailer Drivers for our team in Edmonton. We are looking for drivers who are enthusiastic, hardworking and motivated to maximize efficiency. Our drivers must be dedicated to customer service and safety operating procedures.

We are a Prorated company for United States and Canada.

Job Type: Commission

Tow Truck Operator – Heavy Wrecker

We are looking to recruit Heavy Wrecker Tow Truck Operators.

You take an interest in helping people, want to work outside, and find excitement in the idea of flipping cars. You are familiar with the City of Edmonton, know your way around a truck, and might even be mechanically inclined. Most importantly, you want to expand your knowledge in vehicle recovery work and ensure an exceptional level of safety and customer satisfaction is achieved on all jobs.

Being a tow truck operator takes guts, when everyone else is off the road, you are there to help the stuck, stranded, and deserted. Heavy Wrecker Operators are responsible for clean-up of major incidents with large vehicles/cargo which might include roll-overs, collisions, breakdowns, etc. Often dealing with the client directly and required to complete regular inspections and general maintenance on their truck.

Tow Truck Operator – One Ton

We are looking to recruit One Ton Tow Truck Operators.

You take an interest in helping people, want to work outside, and find excitement in the idea of flipping cars. You are familiar with the City of Edmonton, know your way around a truck, and might even be mechanically inclined. Most importantly, you want to expand your knowledge in vehicle recovery work.

Being a tow truck operator takes guts, when everyone else is off the road, you are there to help the stuck, stranded, and deserted. Tow Truck Operators are both helpers and entrepreneurs, supplied with calls through the dispatch center when help is needed and given the opportunity to find work on your own when the phones are not busy.