You must have exceptional dispatching experience in either towing or transport!
You have strong communication and English skills and the ability to work under pressure, along with a knack for problem-solving while dealing with information from multiple sources. You are customer service oriented, well-mannered, professional, detail-oriented with advanced technical skills. Join our team now!
The dispatcher will be responsible for coordinating the activities of our drivers, maintaining communication with drivers and customers, and ensuring all the necessary details are communicated to both parties in a timely and effective manner.
Responsibilities
- Answer all lines and assist customers, drivers and other divisions.
- Schedule assignments and coordinate activities of multiple drivers and equipment.
- Monitor driver check in’s and check out’s during shifts.
- Accurately records and documents information from customers and/or drivers.
- Process payments received (handling cash, Point of Sale machines).
- Sorting and filing of documents, entering information into various systems.
- Communicate effectively and professionally via email, telephone, and two-way devices.
- Perform any other general duties as assigned.
Required Skills
- Previous Towing and Transportation dispatching is a MUST.
- Advanced skill level with software applications.
- Ability to read instructions, follow written policies and procedures and take direction.
- Excellent customer service and communication skills with strong English skills.
- Ability to maintain concentration and mental alertness in a variety of situations.
- Ability to work in a fast-paced environment while maintaining great attention to detail.
- Knowledge of street and road systems in Edmonton and surrounding areas
WE ARE A 24/7 365 DAY A YEAR OPERATION. CANDIDATES MUST BE FLEXIBLE IN TERMS OF AVAILABILITY (DAYS, EVENINGS, WEEKENDS).
About Us
Under tappCONNECT Inc. we have five established divisions Greater Edmonton Taxi Service, Cliffs, Prestige Limousine, J&P Auto, and Prestige Transportation., We provide a supportive and progressive work environment for our employees that will not only challenge but encourage new ideas and common-sense solutions. We focus on collaborative efforts and always take the time to see the funny side of life! We offer a competitive compensation package and are strong believers in work/life balance.
Thank you for your interest and your application, however, only qualified individuals will be contacted.