Service Inquiry
We offer towing, recovery, and transport services for a variety of vehicles, including cars, trucks, motorcycles, and RVs.
Yes, our services are available 24/7 to assist you anytime, day or night.
Emergency roadside assistance is provided for situations such as flat tires, dead batteries, and lockouts.
Pricing and Payment
Our charges are based on factors like distance, type of service required, and vehicle specifications. At Cliffs, we take pride in providing our customers with accurate and reliable quotes for our services. We stand by the quotes given and assure you that they will only change under specific circumstances.
The quoted price will remain unchanged unless:
- The scope of the job changes significantly.
- There is detailed information missing that becomes evident once our team arrives on site.
We value transparency and strive to ensure that there are no surprises when it comes to the cost of our services. Your trust is important to us, and we are committed to maintaining it through honest and fair pricing.
For any questions or further clarification, please do not hesitate to contact our customer service team here.
Yes, we accept insurance for payment, but it’s important to check with your provider for coverage details.
We accept payments via cash, credit/debit cards, and sometimes insurance claims.
Additional fees may apply for specialized equipment requirements.
Response Time and Availability
We aim to dispatch a tow truck or recovery team promptly upon receiving your call.
We strive to cover a wide service area, but it’s best to check if your location falls within our coverage.
Vehicle Information
We can tow a wide range of vehicles, including cars, motorcycles, RVs, school buses, tractors, and trucks.
Yes, we have specialized equipment to safely tow vehicles like motorcycles or RVs.
Safety and Certification
Our drivers are certified and undergo regular training for towing and recovery operations.
We comply with all safety regulations and industry standards to ensure the highest level of safety for our customers.
Our vehicles and equipment are well-maintained and regularly inspected for optimal performance.
Procedure and Protocol
In case of an accident or breakdown, it’s important to prioritize your safety and move to a safe location if possible.
When you call for assistance, we’ll need details like your location, vehicle type, and the nature of the problem.
Insurance and Liability
We can assist with insurance claims for towing and recovery services, but coverage may vary depending on your policy.
We carry liability coverage to protect against damages during towing or recovery.
If there’s damage to your vehicle during towing or recovery, we’ll work with you to address the issue promptly.
Special Requests
Yes, we offer long-distance transport services for vehicles.
We can accommodate oversized or specialty vehicles with prior arrangement.
Follow-up and Communication
We provide updates on the status of your service request to keep you informed.
You can contact us with any questions or concerns after the service is complete via phone or email.
We may provide feedback forms or customer satisfaction surveys to gather your input.